This session will provide an overview of the performance improvement projects Emergence Health Network is conducting in the dynamic border metroplex of El Paso, Texas, to optimize the care received by patients with mental health (MH) concerns and/or intellectual and developmental disabilities (IDD) when they need emergency medical attention:1) An overview of the approaches typically taken by emergency medical providers in response to patients with MH and IDD diagnoses: review of the literature along with a case presentation2) Summarized results of our local public health review regarding ER encounters involving patients with MH and IDD diagnoses. 2) An overview of our "warm and informed' process that ensures a solid understanding of the client's medical background and functional baseline. 3) A clear line of communication between health care staff who know the client well and emergency room staff trying to develop an informed differential diagnosis and treatment plan4) Establishment of standardized ER workups for patients needing transfer to regional inpatient behavioral health facilities5) Establishment of standardized admission and exclusion criteria for regional inpatient behavioral health facilities6) Plans to assess the impact of performance improvement initiatives, build on success, and sustain the gains.
Learning Objectives:- How to develop community partnerships with subject matter experts regarding the emergency medical management of patients with mental health (MH) concerns and/or intellectual and developmental disabilities (IDD).
- How to gather data to better understand the experience patients with MH and/or IDD concerns receive in regional emergency care settings.
- How to track the impact of performance improvement projects regarding the care received by patients with MH and/of IDD in emergency care settings.
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